HouseFull · for hospitality & local venues
Six empty chairs on a Friday night. They booked. They just never came.
HouseFull confirms every booking, reminds every guest, and puts a deposit link on the big tables, the combination that cuts no-shows hardest. It also answers the £1,500 party enquiry within minutes instead of when the manager gets a minute, fills freed slots from your waitlist, and asks for the review while the evening is still warm. Set up and run for you.
Now taking on founding UK clients.
See it first
A two-week pilot on your real enquiries, before any retainer.
We do not ask you to imagine it working. For £395 the first fixes go live on your actual calls, emails and bookings for two weeks, and the fee is fully credited against setup if you continue.
Run for you
No software to learn. No dashboard to babysit.
This is not a tool we hand you. We set it up, run it, watch it and tune it, and you get a weekly report in plain English telling you exactly what it caught, chased and booked.
Done properly
Consent checked, AI disclosed, off switch in your hand.
Every message is checked against UK GDPR and PECR before it goes out, your customers are always told when it is an AI, and one call from you stops any of it instantly.
The numbers behind the problem
This is an industry-wide leak, not a you problem.
12-15%
typical UK restaurant no-show rate; with deposits and reminders it usually falls under 5 per cent.
Booking-platform datasets
£800-2,500
the value of a typical function or party enquiry, most of which never receive a proposal.
UK hospitality market research
3 hours
after the visit is the sweet spot for a review request, while the evening is still fresh.
Review-collection timing research
These are industry-wide research figures, not our client results. We are honest about that; the pilot measures your own numbers instead.
Where it leaks
The moments that quietly cost you the most.
The cruel joke of hospitality is that the phone rings and the enquiries land exactly when you are flat out doing the thing they are asking for. Here is each leak, and the piece of HouseFull that plugs it.
The cost
A table of eight books for Friday, and on the night, nobody. At a £38 average spend that one table is £300 of prepped food and turned-away bookings, and it happens every week.
What HouseFull does about it
Every booking gets a confirmation at once, a reminder the day before, and another on the day, with a one-tap way to cancel or move if plans change. Parties of six or more get a deposit link, which is the single most effective no-show deterrent in the booking data. Cancelled slots are offered to your waitlist automatically.
Included as: The no-show shield: confirmations, reminders, deposits
The cost
An email arrives: "Do you do 40th birthday parties for about 30 people?" That is a four-figure booking, and it waits days for a reply because the manager only clears the inbox after close. Most function enquiries never get a proposal at all.
What HouseFull does about it
Function and party enquiries get a reply within minutes: your packages, your prices, available dates, and the two questions that qualify the booking. If they go quiet, a polite follow-up on day 3, day 7 and day 14 keeps it alive. Confirmed details land in your diary, not a note under the till.
Included as: Function & events desk
The cost
The booking line rings mid-service. It is tomorrow’s table of ten, and nobody can leave the pass to take it. They book somewhere that answered.
What HouseFull does about it
Enquiries by web form, email, Instagram and Facebook get answered in minutes at any hour, and missed calls get an instant text back with a booking link, so the guest completes the booking themselves instead of ringing your competitor. The phone itself can stay a human job.
Included as: Enquiry catch-all with instant text-back
The cost
A brilliant Saturday service produces zero reviews, while the mediocre place across the road asks every guest and climbs the rankings. Lapsed regulars drift away unnoticed.
What HouseFull does about it
A few hours after the visit, guests get a short thank-you and a review ask; unhappy ones come to you privately first. Replies to posted reviews are drafted for your approval. Regulars you have not seen in 45 days get a personal nudge, consent checked before anything is sent.
Included as: Reviews & win-back
Done properly
Guest messaging, done the way the ICO expects.
Almost everything HouseFull sends relates to a booking the guest made or an enquiry they sent, which keeps it clean under UK GDPR and PECR. The marketing edge cases, win-backs and birthday offers, are consent-checked before a single message is written.
How we keep it lawfulWhat HouseFull includes
Everything, from day one.
One price, everything on. No feature tiers, no upsells later.
Booking confirmations and reminders that cut no-shows, sent the day before and again on the day
Deposit links on large tables and events, the single best no-show killer
Function and party enquiries answered within minutes, with your packages and prices
Quiet enquiries followed up on day 3, day 7 and day 14, so the big booking does not slip away
Freed-up slots offered to your waitlist automatically
Review requests a few hours after the visit; replies drafted for your approval
Win-back messages to regulars you have not seen in a while, consent checked first
A weekly report in plain English: bookings confirmed, no-shows avoided, functions won
Typical timeline
The no-show shield live on your bookings inside the two-week pilot; the full service running in 3 to 4 weeks.
HouseFull: £1,200 setup + £895 a month. Everything included, cancel with 30 days’ notice.
See what HouseFull catches on your own enquiries.
The two-week pilot puts confirmations, reminders and deposit links live on your real bookings and answers your function enquiries, then hands you a written report of what it protected, in covers and pounds. £395, fully credited against setup if you continue.
£395 · two weeks · fully credited against setup if you continue