TradeCommand · for construction & skilled trades
You were on the tools. The phone rang. That was the £800 job.
TradeCommand texts back every call you miss within seconds, so the customer waits for you instead of ringing the next firm on Google. Then it chases every quote you send until you get an answer, reminds customers the day before you arrive, and asks for the review when the job is done. Set up and run for you. You just do the work.
Now taking on founding UK clients.
See it first
A two-week pilot on your real enquiries, before any retainer.
We do not ask you to imagine it working. For £395 the first fixes go live on your actual calls, emails and bookings for two weeks, and the fee is fully credited against setup if you continue.
Run for you
No software to learn. No dashboard to babysit.
This is not a tool we hand you. We set it up, run it, watch it and tune it, and you get a weekly report in plain English telling you exactly what it caught, chased and booked.
Done properly
Consent checked, AI disclosed, off switch in your hand.
Every message is checked against UK GDPR and PECR before it goes out, your customers are always told when it is an AI, and one call from you stops any of it instantly.
The numbers behind the problem
This is an industry-wide leak, not a you problem.
25-35%
of inbound calls to UK trades go unanswered, mostly while the owner is on the tools.
Industry call-handling studies
40-50%
of trade quotes are never followed up at all.
UK trades market research
~30 sec
before an emergency caller who hits voicemail dials the next result on Google.
Locksmith and emergency-trades research
These are industry-wide research figures, not our client results. We are honest about that; the pilot measures your own numbers instead.
Where it leaks
The moments that quietly cost you the most.
Every one of these happens to good, busy firms, and every one peaks exactly when you are too busy to notice. Here is each leak, and the piece of TradeCommand that plugs it.
The cost
A customer rings about a rewire while you are first-fixing a loft. Voicemail. By the time you ring back at 6pm they have booked someone who answered at 11am.
What TradeCommand does about it
The instant a call goes unanswered, the caller gets a text: "Sorry we missed you, we are on a job. What do you need? We will ring you back." Most people reply, and the enquiry is caught, logged and queued for your callback instead of walking to a competitor. It works nights and weekends too.
Included as: Missed-call instant text-back
The cost
You spent an evening pricing the extension, sent the quote, and heard nothing. You meant to chase it. Three weeks later it is awkward, so nobody ever does.
What TradeCommand does about it
Every quote gets followed up politely on day 2, day 5 and day 9, in your voice, with a fresh reason each time: a question answered, a start date available, a gentle nudge. The moment they reply, it stops and the conversation is yours. The firms that chase win the quotes the non-chasers assume they lost.
Included as: Quote chasing
The cost
You turn up at 8am and nobody is in. The customer forgot, and half a morning is gone with the van parked outside an empty house.
What TradeCommand does about it
Every booked job gets a reminder the day before with the arrival window, and a heads-up text when you are on the way. Customers who need to change do it the night before, not while you are on the doorstep.
Included as: Job reminders
The cost
The job went perfectly and the customer said lovely things at the door. Then everyone got busy, nobody asked, and the review never happened. The firm up the road collects five a week.
What TradeCommand does about it
A few hours after the job wraps, a text asks how it went. Happy customers get your Google review link while the goodwill is warm; anyone unhappy comes straight to you, privately, before they post anywhere. Unpaid invoices get the same polite treatment, with a payment link attached.
Included as: Review collection + invoice nudges
What about the phone actually being answered? AI call answering is available as an optional add-on for firms that want it, and we will tell you honestly whether it is worth it for your call volume. The core of TradeCommand does not depend on it: the instant text-back and the follow-up engine are what recover the money, and they work from day one.
Done properly
Built for how trades customers actually contact you.
Almost everything TradeCommand sends is a reply: to a call they made, a form they filled in, a quote they asked for, a job you did for them. That keeps it comfortably inside UK GDPR and PECR, and the checks run automatically so you never have to think about them.
How we keep it lawfulWhat TradeCommand includes
Everything, from day one.
One price, everything on. No feature tiers, no upsells later.
Every missed call gets an instant text back, so the caller waits for you instead of phoning the next firm
Every web form and WhatsApp enquiry answered and logged, day and night
Quotes chased politely on day 2, day 5 and day 9, until you get a yes, a no, or a question
Job reminders sent the day before, so the customer is in when you arrive
A review request by text after every finished job
Unpaid invoices nudged politely, with a payment link
A weekly report in plain English: enquiries caught, quotes answered, reviews won
Optional add-on: AI call answering on your line, when and if you want it
Typical timeline
Missed-call text-back live inside the two-week pilot; the full service running in 3 to 4 weeks.
TradeCommand: £1,500 setup + £995 a month. Everything included, cancel with 30 days’ notice.
See what TradeCommand catches on your own enquiries.
The two-week pilot puts missed-call text-back live on your actual number and chases your open quotes, then hands you a written report of what it caught, in your numbers. £395, fully credited against setup if you continue.
£395 · two weeks · fully credited against setup if you continue