StorePilot · for retail & e-commerce
Forty "where is my order?" emails a week, and you answer every one at midnight.
StorePilot connects to your shop and answers customers in minutes with the real order status, follows up the baskets people abandoned, answers the sizing and delivery questions that decide a sale, and turns deliveries into reviews and reorders. Entirely email and chat, no phone lines involved. Set up and run for you, so you get your evenings back.
Now taking on founding UK clients.
See it first
A two-week pilot on your real enquiries, before any retainer.
We do not ask you to imagine it working. For £395 the first fixes go live on your actual calls, emails and bookings for two weeks, and the fee is fully credited against setup if you continue.
Run for you
No software to learn. No dashboard to babysit.
This is not a tool we hand you. We set it up, run it, watch it and tune it, and you get a weekly report in plain English telling you exactly what it caught, chased and booked.
Done properly
Consent checked, AI disclosed, off switch in your hand.
Every message is checked against UK GDPR and PECR before it goes out, your customers are always told when it is an AI, and one call from you stops any of it instantly.
The numbers behind the problem
This is an industry-wide leak, not a you problem.
9h 40m
average first reply to a customer email, measured across 30 UK online stores.
UK e-commerce support teardown
~70%
of shopping baskets are abandoned, most with one generic recovery email at best.
E-commerce industry benchmarks
25-35%
response rate on SMS review requests, against 5 to 8 per cent for email.
Review-platform response data
These are industry-wide research figures, not our client results. We are honest about that; the pilot measures your own numbers instead.
Where it leaks
The moments that quietly cost you the most.
Every one of these lives in your inbox right now. Here is each leak, and the piece of StorePilot that plugs it.
The cost
"Where is my order?" is most of your support pile. Every one takes three minutes to look up and answer, they arrive at all hours, and the customer is already annoyed by the time you reply.
What StorePilot does about it
StorePilot connects to your shop and your carriers, looks up the real order, and answers in minutes with the actual status: dispatched Tuesday, with the courier, arriving Thursday. Not a holding reply, the answer. Returns questions get your policy, correctly, first time. Refund decisions and anything odd come straight to you.
Included as: Instant order-status replies
The cost
Seven in ten baskets are abandoned. Yours mostly get silence, or one generic email the platform sends. Each one was a customer minutes away from paying.
What StorePilot does about it
An abandoned basket gets a friendly nudge within the hour, while they still remember wanting it, and a second the next day. If they had a question, the assistant answers it there and then, because an unanswered question is why half of them left.
Included as: Abandoned-basket recovery
The cost
"Will this fit?" "Does it arrive before Friday?" "Is it back in stock?" Pre-sale questions answered nine hours later are answered after the sale went elsewhere.
What StorePilot does about it
The assistant is trained on your products, sizes, stock and delivery cut-offs, and answers pre-sale questions in minutes, around the clock. The questions it cannot answer are flagged to you, and its answer bank grows every week.
Included as: Pre-sale answers, around the clock
The cost
The parcel arrived, the customer loved it, and nothing happened next. No review, no reorder nudge, no reason to come back. Repeat customers are the cheapest revenue you will ever get, and most shops leave them to chance.
What StorePilot does about it
A review request lands just after the parcel does, timed to the courier confirmation. Consumables get a reorder nudge when they are due to run out. Lapsed customers get a personal note, consent checked first. None of it needs you to remember anything.
Included as: Reviews, reorders and win-back
Done properly
Email-native, and clean under UK GDPR and PECR.
Retail is the most automation-friendly industry in the UK on consent: your customers contact you first, buy from you, and opt in at checkout. StorePilot keeps the records straight so every message it sends has a lawful basis, automatically.
How we keep it lawfulWhat StorePilot includes
Everything, from day one.
One price, everything on. No feature tiers, no upsells later.
"Where is my order?" answered instantly, with the real tracking status, not a holding reply
First reply to every customer in minutes, around the clock
Abandoned baskets followed up within the hour, then again the next day
Pre-sale questions (sizing, delivery dates, stock) answered from your own product information
Review requests timed to arrive just after the parcel does
Reorder nudges for products customers buy again
Returns and refund queries sorted into a tidy queue; anything unusual comes straight to you
A weekly report in plain English: tickets handled, baskets recovered, reviews won
Typical timeline
Order-status replies live inside the two-week pilot; the full service running in 3 to 4 weeks.
StorePilot: £1,200 setup + £950 a month. Everything included, cancel with 30 days’ notice.
See what StorePilot catches on your own enquiries.
The two-week pilot connects to your shop and starts answering order-status emails and nudging abandoned baskets on your real traffic, then hands you a written report of what it handled and recovered. £395, fully credited against setup if you continue.
£395 · two weeks · fully credited against setup if you continue